Privacy Policy
How Qyralox protects and manages your personal information
Introduction
At Qyralox, we believe transparency is the foundation of trust. Your privacy isn't just important to us—it's fundamental to how we operate. This comprehensive policy explains exactly how we collect, use, protect, and share your personal information when you interact with our career development platform.
We've written this policy in plain English because we want you to understand your rights completely. When you use idealinkspace.sbs or any of our services, you're trusting us with your information, and we don't take that responsibility lightly.
Information We Collect
Understanding what information we collect helps you make informed decisions about using our platform. Here's exactly what we gather and why:
Information You Provide Directly
- Account Information: Your name, email address, phone number, and location when you create an account
- Profile Details: Career goals, current position, education background, and professional experience
- Learning Preferences: Course selections, skill assessments, and career development interests
- Communication Records: Messages you send us, feedback forms, and support requests
- Payment Information: Billing details and transaction history (payment data is processed securely through third-party providers)
Information We Collect Automatically
- Usage Analytics: How you navigate our site, which features you use most, and time spent on different sections
- Technical Information: IP address, browser type, device information, and operating system
- Performance Data: Course completion rates, quiz scores, and learning progress metrics
- Cookie Data: Preferences, login status, and customization settings
How We Use Your Information
Every piece of information we collect serves a specific purpose in improving your career development experience. We're transparent about these purposes because your trust matters to us.
Primary Uses of Your Data
Personalized Learning: We analyze your career goals and current skills to recommend relevant courses, create customized learning paths, and suggest networking opportunities that align with your professional aspirations.
Platform Improvement: Your usage patterns help us identify which features are most valuable, where users encounter difficulties, and how we can enhance the overall learning experience.
Communication: We use your contact information to send course updates, industry insights, career tips, and important platform announcements. You can control the frequency and type of communications you receive.
Support Services: When you contact our support team, we use your information and interaction history to provide faster, more effective assistance.
Data Sharing and Third Parties
We believe in being completely transparent about when and why we share your information. Your personal data isn't a commodity to us—it's a responsibility.
When We Share Information
Service Providers: We work with carefully selected third-party companies that help us operate our platform. These include payment processors, email service providers, and analytics tools. All these partners are contractually bound to protect your information and can only use it for the specific services they provide to us.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation. We will notify you of such requests unless legally prohibited from doing so.
Business Transfers: If Qyralox is acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy.
Your Privacy Rights
You have significant control over your personal information. These rights aren't just legal requirements—they're fundamental to how we believe privacy should work.
Access Your Data
Request a complete copy of all personal information we have about you, including your learning history, profile data, and communication records.
Correct Information
Update or correct any inaccurate personal information in your account. Most corrections can be made directly through your account settings.
Delete Your Account
Request complete deletion of your account and associated personal information. We'll remove your data within 30 days of verification.
Data Portability
Download your personal information in a standard format that you can transfer to other services or keep for your own records.
Restrict Processing
Limit how we use your information while maintaining your account. You can opt out of marketing communications and analytics tracking.
Object to Processing
Object to specific uses of your personal information, including automated decision-making and profiling for marketing purposes.
To exercise any of these rights, simply contact our privacy team using the information provided at the end of this policy. We typically respond to privacy requests within 15 business days and never charge fees for these services.
Data Security Measures
Protecting your personal information is one of our highest priorities. We use industry-leading security measures and regularly update our practices to stay ahead of evolving threats.
Technical Safeguards
- Encryption: All sensitive data is encrypted both in transit (using TLS 1.3) and at rest (using AES-256 encryption)
- Access Controls: Employee access to personal data is strictly limited based on job responsibilities and regularly audited
- Secure Infrastructure: Our servers are hosted in certified data centers with physical security, redundant systems, and regular backups
- Regular Security Audits: We conduct quarterly security assessments and penetration testing to identify and address vulnerabilities
- Incident Response: We maintain a comprehensive data breach response plan and will notify affected users within 72 hours of any security incident
While we implement robust security measures, we also encourage you to protect your account by using strong, unique passwords and enabling two-factor authentication when available.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Here's our detailed retention schedule:
While your account remains active, we retain all personal information to provide continuous service and personalized learning experiences.
After 24 months of inactivity, we begin the process of anonymizing your learning data while preserving account information in case you return.
When you request account deletion, we remove all personal information within 30 days, except data required for legal compliance.
Financial records and legal compliance data are retained for seven years as required by applicable regulations, then permanently deleted.
International Data Transfers
As a platform serving users globally, we sometimes transfer personal information across borders to provide our services effectively. All international transfers are protected by appropriate safeguards.
Our primary data processing occurs in India, where our servers are located at our Lucknow facility. When we work with international service providers, we ensure they meet equivalent privacy protection standards through:
- Standard Contractual Clauses approved by relevant data protection authorities
- Adequacy decisions recognizing equivalent privacy protection levels
- Certification schemes that demonstrate appropriate privacy safeguards
- Regular audits of international partners' privacy and security practices
If you have specific concerns about international data transfers, please contact our privacy team for detailed information about the safeguards protecting your information.
Children's Privacy
Qyralox's career development platform is designed for adults and working professionals. We do not knowingly collect personal information from children under 16 years of age.
If we discover that we have inadvertently collected personal information from a child under 16, we will delete that information immediately. Parents or guardians who believe we may have collected information from a child should contact us immediately using the information provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. You have control over these technologies and can adjust your preferences at any time.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality, login status, and security features
- Performance Cookies: Help us understand how users interact with our platform to improve performance and usability
- Functionality Cookies: Remember your preferences, settings, and customization choices
- Analytics Cookies: Provide insights into user behavior and platform effectiveness (you can opt out of these)
You can control cookie settings through your browser preferences or our cookie consent tool. Disabling certain cookies may limit some platform features, but essential functionality will remain available.
Policy Updates
Privacy laws and our business practices evolve over time. When we update this privacy policy, we'll notify you through multiple channels to ensure you stay informed about how we protect your information.
Major Changes: For significant policy updates that affect your rights or how we use your information, we'll send email notifications and display prominent notices on our platform at least 30 days before changes take effect.
Minor Updates: Small clarifications or additions will be updated on this page with a revised "Last Updated" date. We recommend reviewing this policy periodically to stay informed about our privacy practices.
All previous versions of our privacy policy are archived and available upon request. If you disagree with policy updates, you can delete your account before the changes take effect.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your personal information? Our privacy team is here to help.
Email: [email protected]
Phone: +91 8744061343
Address:
Qyralox Privacy Team
3/177, Ruchi Khand 1st, Sharda Nagar
Ashiyana, Lucknow, Uttar Pradesh 226002
India
We typically respond to privacy inquiries within 2 business days and are committed to resolving any concerns promptly and transparently.